Refund and Returns Policy

YWO Shop Refund and Returns Policy

At YWO Shop, we strive to ensure our customers are 100% satisfied with our products. However, if you’re not completely satisfied, please review our refund and returns policy below.

1. Return Eligibility

  • Return Period: You can return your item within 7 days of receipt.
  • Condition of Item: The product must be unopened and undamaged to be eligible for return.

2. Return Process

  • Initiating a Return: To initiate a return, please contact our customer service team at our contact page at with your order details.
  • Return Shipping: It is the buyer’s responsibility to cover the cost of return shipping. The item must be securely packaged to avoid damage during transit.

3. Lost or Damaged Items

  • Lost Items: YWOSHOP.com is not responsible for items lost during delivery. Please ensure that you use a tracked and insured shipping method for returns.
  • Damaged Items: If the returned product is found to be opened or damaged, it will not be eligible for a refund.

4. Refund Policy

  • Partial Refund: Due to the inclusion of overseas freight and taxes, we cannot provide a full refund. If the product meets our return condition standards, we can refund up to 50% of the purchase price.
  • Non-Refundable Items: Some products, such as clothes or other hygiene-related items, may be non-refundable.
  • Services and Shipping Fees: Our services and shipping fees are non-refundable.
  • Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 30 business days, and a credit will automatically be applied to your original method of payment.

5. Contact Information

For any questions or concerns regarding our refund and returns policy, submit a form at our contact page or using the email below:

Email: [email protected]


By shopping with YWOSHOP.com, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy. Thank you for choosing YWOSHOP.com.

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